Contact us

Have questions or need help?

Call us

Need to talk with a nurse? 1-844-405-4295 (TTY 711)

Call our 24/7 Nurse Line. Get answers to your medical questions anytime, day or night.

Have questions about your benefits?
1-844-405-4295 (TTY 711)

Our Member Services reps are here to help with:

PCP changes
ID cards
Member handbooks

Understanding your benefits
Finding a provider near you
Free translation services

Representatives are available Monday through Friday from 8 a.m. to 5 p.m. Central time.

Division of Medical Services (DMS) Provider-Led Arkansas Shared Savings Entity (PASSE) Ombudsman Office

Members who have been unable to resolve an issue or a complaint with the PASSE can also contact the DMS PASSE Ombudsman Office by:
Phone: 844-843-7351 (TTY 888-987-1200, option 2)

Email: PASSEOmbudsmanOffice@dhs.arkansas.gov

Mail:

Division of Medical Services
Office of Ombudsman
P.O. Box 1437, Slot S-418
Little Rock, AR 72203-1437
Fax: 501-404-4625

Please continue to contact Summit Community Care for all other issues, such as claims, employment verifications, or prior authorizations by calling Member Services at 844-405-4295 (TTY 711) Monday through Friday from 8 a.m. to 5 p.m. Central time. We are happy to help you with any questions or concerns.